Frequently Asked Questions

Are your products authentic?

Yes, each product that makes its way into our store is carefully scrutinized by our in-house authentication team. We guarantee all our products are 100% authentic.

What is your free shipping policy?

Orders over $199 ship for free within Canada. All other international orders are eligible for free shipping on orders of $349.99 and above. Click here for full details on our free shipping policy.

How long do orders take to process and ship from your facility?

Most orders are processed and shipped within 1-2 business days of being placed. In the event that additional order/payment verification is required from you by our in-house fraud prevention team, this step in the order process may take a little longer.

How long does shipping take?

Shipping time depends on a variety of factors including seasonal shipping volumes with our shipping couriers, weather, etc. We cannot always guarantee a timeline for the delivery of your order, but we do everything we can to ensure it arrives on time. Within Canada and the USA, shipping times typically vary between 2-14 business days. International orders typically vary between 7-30 business days, depending on location.

Can I track my order status?

Yes, you will receive order updates sent to the email you used for your order. You can also find the status of your order by logging in on our website and selecting the order you are looking to track.

I am having trouble checking out, can I get some help?

Yes, our friendly customer care team is here to help! Please send us an email at support@prowlers.ca

Do you offer refunds?

Due to the nature of our products, all orders are final.

Do you buy and trade items?

Yes, we do! Please send us a DM on instagram @prowlersyyc, with the name, pictures, condition, and asking price of any items you may be trying to resell or trade. We will do our best to get back to you with an offer as soon as possible.

I can't find the specify answer I was looking for, am I able to get some help?

Our friendly customer care team is here to help! Please send us an email at support@prowlers.ca