Frequently Asked Questions
Are your products authentic?
What is your free shipping policy?
Orders over $199 ship for free within Canada. All other international orders are eligible for free shipping on orders of $349.99 and above. Click here for full details on our free shipping policy.
How long do orders take to process and ship from your facility?
How long does shipping take?
Can I track my order status?
Yes, you will receive order updates sent to the email you used for your order. You can also find the status of your order by logging in on our website and selecting the order you are looking to track.
I am having trouble checking out, can I get some help?
Do you offer refunds?
Do you buy and trade items?
Yes, we do! Please send us a DM on instagram @prowlersyyc, with the name, pictures, condition, and asking price of any items you may be trying to resell or trade. We will do our best to get back to you with an offer as soon as possible.
I can't find the specify answer I was looking for, am I able to get some help?
Our friendly customer care team is here to help! Please send us an email at email@example.com